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Terms of Service

Effective 23 August 2026

These Terms of Service (the Terms) govern your use of Jentrix: the web application at jentrix.ai and tm.jentrix.ai, the @jentrix/cli and @jentrix/runner packages, the Claude Code and Codex plugins, the MCP server, the documentation, and any related service we provide (together, the Service). The Service is provided by Jentrix Pty Ltd (ABN 79 680 611 536), trading under the registered business name Jentrix AI (Jentrix, we, us, our).

By creating an account, signing in, installing or running our software, connecting an agent to the Service, or otherwise using it, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Who may use the Service

You must be at least 18 years old. If you use the Service on behalf of a company or other organisation, you represent that you are authorised to bind it to these Terms, and "you" means that organisation as well as you personally.

The Service may be offered on an invite-only or early-access basis. We may decline, limit or withdraw access at our discretion during that period.

2. Your account and your tokens

You sign in with Google or with a sign-in link sent to your email address. Keep your sign-in methods secure and tell us promptly at the address below if you believe your account has been compromised.

The Service lets you create API tokens and grant OAuth access so that software — including AI coding agents such as Claude Code and Codex — can act in your workspaces. Anything done through your account or through a token or grant issued under it is treated as done by you, whether by you, by someone you shared it with, or by an agent you connected. You are responsible for scoping, storing, rotating and revoking those credentials.

3. Workspaces, members and roles

A workspace is shared with the people you invite to it. Owners and admins can see and manage everything in the workspace, including content that other members and their agents create. By inviting someone you authorise that access. The owner of a workspace is responsible for its use.

4. Plans, fees and billing

Free plan. Every account starts on a free plan. It includes the full product for one person, subject to the limits shown in the app and on the pricing section of jentrix.ai (for example the number of workspaces, members, boards and agent sessions). We may change those limits from time to time; we will show the current limits in the app.

Bring your own agent. Jentrix does not run, host or resell AI models, and we never charge you for model usage or tokens. Your agent runs on your own machine or your own provider account, and that provider bills you directly under its own terms.

Paid plans. Paid plans are billed in advance, monthly or yearly, through our payment processor Stripe, at the prices shown when you subscribe. Prices are in US dollars unless stated otherwise and exclude any taxes that apply, which will be added where we are required to collect them. Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time from Account → Billing; cancellation takes effect at the end of the period already paid for, and you keep the paid features until then. If a payment fails and is not resolved after reasonable notice, we may move the account back to the free plan's limits.

Price changes. We may change the price of a paid plan with at least 30 days' notice by email or in the app. The new price applies from your next renewal after the notice period. If you do not accept it, cancel before then.

Refunds. Nothing in these Terms limits your rights under the Australian Consumer Law. Beyond those rights, fees already paid are not refundable except where we agree otherwise in writing.

5. Your content

"Your Content" means everything you or your agents put into the Service: workspaces, boards, tasks, comments, attachments, artifacts, session records, reports, and the usage figures your tools report.

You own Your Content. You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit, display and back up Your Content, only as needed to provide the Service to you and the people you share it with, to keep it secure, and as you direct (for example to send a notification email or to index it for search). We do not sell Your Content, use it for advertising, or use it to train AI models.

You are responsible for Your Content and for having the rights to put it in the Service. Do not put secrets (passwords, API keys, private keys) into the Service: we redact known secret patterns when an agent pushes an artifact, as a safety net, but we cannot guarantee that every secret is caught, and you remain responsible for anything that is.

If you send us feedback or suggestions, we may use them without obligation to you.

6. AI agents

The Service records and organises work done by AI agents you connect. The agents themselves — and the models behind them — are not ours. You choose what your agents do and what they send to the Service, and you are responsible for reviewing their output before you rely on it. We do not warrant that anything produced by an agent is accurate, complete, safe or fit for any purpose. Your agent provider's terms and privacy policy apply to your use of that agent.

7. Acceptable use

You must not, and must not allow anyone acting under your account to:

  • break the law, infringe anyone's rights, or put unlawful or infringing material into the Service;
  • upload malware or try to gain unauthorised access to the Service, its infrastructure, or another account;
  • circumvent plan limits, rate limits, token scopes, or other controls;
  • overload or disrupt the Service, or scrape it other than through the documented API;
  • resell the Service, or present it as your own, without our written agreement;
  • use the Service to harass, threaten or abuse anyone.

We may suspend or limit access, remove content, or terminate accounts that breach this section.

8. Our intellectual property

The Service, our software, our designs, our documentation and our trade marks belong to us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use them as part of the Service under these Terms. You may not copy, modify, reverse engineer or create derivative works of the Service except where the law allows it notwithstanding this clause. Some of our software is open source; where it is, the licence that accompanies it applies to it.

9. Third-party services

The Service works with services run by others — for example Google (sign-in), Stripe (payments), your AI agent provider, and a code host you connect. Their terms apply to your use of them, and we are not responsible for them.

10. Availability and changes

We work to keep the Service available and secure, but we do not promise that it will be uninterrupted or error-free, and we give no uptime guarantee on the free plan. We may add, change or remove features, and we will give notice where a change materially reduces what a paid plan includes. We may also release features in beta or preview; those may change or be withdrawn without notice.

11. Suspension and termination

You may stop using the Service at any time and may ask us to delete your account. We may suspend or terminate your access if you breach these Terms, if the law requires it, if your use creates risk or liability for us or for others, if a paid plan remains unpaid after reasonable notice, or if a free account has been inactive for an extended period — in each case with notice where reasonably possible. When access ends, your licence to use the Service ends. You can export your data from the Service before then; we delete account data as described in our Privacy Policy.

12. Consumer guarantees and disclaimers

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any right or remedy you have under a law that cannot be excluded.

Subject to that, the Service is provided "as is" and "as available", and we exclude all other warranties, conditions and guarantees, whether express or implied.

13. Limitation of liability

To the extent the law permits: our total liability to you for all claims arising out of or in connection with the Service in any 12-month period is limited to the greater of the fees you paid us for the Service in that period and AUD 100; and we are not liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, data, or goodwill, however caused. Where the Australian Consumer Law allows us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

14. Indemnity

You indemnify us against loss, liability and cost (including reasonable legal fees) arising from a third-party claim that is caused by Your Content, by an agent acting under your account, or by your breach of these Terms or the law.

15. Privacy

Our Privacy Policy explains what personal information we collect, why, how we handle it, and your rights. It forms part of these Terms.

16. Changes to these Terms

We may update these Terms. For material changes we will give at least 14 days' notice by email or in the app before they take effect; other changes take effect when posted with a new effective date. Continuing to use the Service after a change takes effect means you accept the updated Terms.

17. General

These Terms are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts entitled to hear appeals from them. These Terms and the Privacy Policy are the entire agreement between you and us about the Service. If any part of these Terms is unenforceable, the rest still applies. You may not assign these Terms without our consent; we may assign them to a successor of our business. A delay in enforcing a right is not a waiver of it. Neither of us is liable for a failure caused by events beyond reasonable control.

18. Contact

Jentrix Pty Ltd (ABN 79 680 611 536), trading as Jentrix AI. Questions about these Terms: support@jentrix.ai.